Experiences in our projects

Grimaldi Immobiliare revamps its website with TSW: the goal is to create an intuitive and accessible digital experience, designed by listening to users and agencies to facilitate the search and listing of properties throughout Italy.

TSW investigates how AI influences brand experience and brand trust, putting people and their choices at the center of research.

TSW with Old Wild West, new digital strategy with focus on listening and customer engagement for authentic and shared experiences.

TSW explores the connection between quality and brand in the Spirits sector, revealing how perceptions influence the choices of bartenders and consumers.

KIKO Milano with TSW, revolutionizing the in-store experience in beauty retail by listening to customers and optimizing stores for memorable experiences.

TSW is working with customers from leading chocolate brands to rethink the brand and product experience and improve omnichannel interaction.

In the project Open Places we listened to customers of the main educational games brands to understand their purchasing choices and design future scenarios.

A journey into the heart of Piedmont to explore biomass heating, between tradition, identity and sustainability, and promote a greener future.

Research project conducted by TSW in Mondadori Store bookshops. Observing the in-store experience by examining storefronts, atmosphere, and personal interactions.

User experience testing with real estate agents and buyers/sellers, and active listening to redesign/improve people's experience on the website.

How the strategic partnership with TSW has allowed the European Institute of Design to work effectively on its digital success.

TSW conducted an employee assessment for Forel Spa, collecting valuable voices for the company in order to enhance well-being and collaboration.

Banca Sella and TSW collaboration to optimize the Home Banking App. Usability tests, barrier identification, user interviews, and implementation of improvements.

Only 8% of Italian companies adopt a mature customer-centric approach. TSW drives lasting relationships and success with personalized B2B experiences.

TSW with Banca Progetto for the positioning of Conto Key on the savings market, with a complete marketing strategy and data analysis.

How product experience influences brand perception: what values are associated with chocolates and how do they change after tasting them?